How to Create a 1:1 Shopping Event

What is 1:1 Shopping?

1:1 Shopping is a feature that allows customers to book private, shoppable live appointments with your brand experts. Before creating an event for 1:1, you must link your calendar to block off available times and sync appointments to your calendar. 

Please note, this feature is for Enterprise Customers only and must be enabled by your Social Chat account representative. Please contact your representative or

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How to Create a 1:1 Shopping Event

1.   In the left sidebar, navigate to Events > One-to-One Shopping

2.  In the upper right hand corner, click Create

3.   Fill out the event form, and select the host. Click Next

Note: Hosts are the sales associates who will take 1:1 appointments. Only users who have connected their calendar can be selected as host. 


4.   Choose the product(s) to be shown on this event. To the right of this form, you can also opt to add a coupon code. Click Publish to create the event.


Note: If you are not sure which specific products a one-to-one appointment is interested in, you can add all of your company products to the event, then toggle them Visible as needed.

How to connect your calendar

On the One-to-one Shopping page, click on the Manage Calendar button

Select the calendar type you'd like to connect from the supported calendars and follow instructions to connect calendar

Once you've connected the calendar you can manage availability window in the Manage Calendar module

Note: These times are the daily start/end of the availability times. Any times that are busy on your calendar within this time slot will be reflected in the time selection screen for the user

How to Find the Event Page

On the One-to-one Shopping page click on the eye icon to view the event page. On this page, users will be able to select time based on the availability settings above

After an user books a time, both the user and the host will received a confirmation email with calendar invite.